Asset & configuration management in Jira Service Management

IT asset management (also known as ITAM) is the process of ensuring an organization’s assets are accounted for, deployed, maintained, upgraded, and disposed of when the time comes. Put simply, it’s making sure that the valuable items, tangible and intangible, in your organization are tracked and being used.

Service configuration management ensures that accurate and reliable information about the configuration of services, and the configuration items (CIs) that support them, is available when and where it is needed. This includes information on how CIs are configured and the relationships between them. This high-level view is often called a service map or service model, and forms part of the service architecture.

A configuration management database (CMDB) is used to store configuration records throughout their lifecycle and maintain the relationships between them. Examples of configuration items within an organization include hardware, software, systems, facilities, and personnel.